TERMS AND CONDITIONS
The Secret Sanctuary, The Coach and Gatehouse, Beauvale House, Moorgreen, Nottingham, NG16 3QY
Terms and Conditions
The price of your holiday does NOT include entertainment passes. These can be purchased from guest services on your arrival at the park and are charged per caravan and length of stay these prices are fixed by Away Resorts.
A 25% non refundable deposit must be received on making the booking.
This payment will secure your holiday and a receipt for the deposit will be sent to you along with a balance sheet/booking form
The final balance of your holiday will be due 56 days prior to your holiday start date. In the event your payment does not reach us by the due date we reserve the right to re-let the caravan
In addition to the cost of your holiday a £100.00 bond will be charged. The security bond is refundable upon full satisfactory inspection of the caravan (No damage or loss and that the caravan is left clean and tidy as found) Charges will apply where extra cleaning is needed. If breakages are not reported to us at the time then repairs or replacements will be charged to the hirer.
If you need to cancel your holiday after the balance has been paid and providing it is within the 8 weeks prior to your break then you will be charged 30% of the total amount to cover administration costs. After this time no refund will be given.
The check in time is 3 pm and check out 10am
On the day of departure you must vacate your caravan no later than 10am and the caravan should be left in a clean and tidy condition as found. The hirer is responsible for all members of the party and must make good any losses, breakages or damage done to the caravan , its contents and Hot Tubduring their stay. On departure the key must be placed in the key safe located on the verandah. Failure to do so will result in the loss of the security bond.
NO SMOKING or PETS allowed. Anyone found smoking in the caravan or having pets could be asked to leave with NO refund
You are advised to check the inventory on taking over the caravan. We are unable to accept responsibility for any defects or losses not reported to us within 24 hours of your arrival
We the owners will not be liable for any injury or death, loss of property damage suffered by the hirer or any member of your party, your belongings are also your responsibility during your stay.
Some Away Resorts facilities may not be in operation during off peak season periods for which we do not have any control and therefore do not accept responsibility or at any time.
Should accommodation booked become not available due to responsibility beyond our control we will inform you and either offer you alternative accommodation or date or full refund.